1 Introduction
Welcome to PowerHaus Automotive India Pvt Ltd ("PowerHaus", "we", "our", or "us"). We are committed to maintaining the trust and confidence of our dealers, customers, and visitors.
This Privacy Policy explains how we collect, store, process, and safeguard your personal information when you access or use:
- Our official website at powerhaus.in and related subdomains.
- Our Android and mobile applications (including PowerHaus Suite / PowerHaus Dealer App).
- Our WhatsApp Business API communication and customer support channels.
By registering, installing, or using our services, you acknowledge and agree to the practices described in this policy.
2 Information We Collect
Depending on whether you use our website, dealer portal, or mobile app, we may collect the following categories of information:
- Account & Contact Details: Full name, phone/mobile number, email address, workshop/dealer business name, and shipping/billing addresses.
- Business & Tax Information: GSTIN, PAN, or dealer registration credentials required for B2B ordering and invoicing compliance.
- Transaction & Order History: Details of orders placed, wholesale purchase history, invoices, and payment statuses.
- Communications: Inquiries, feedback, and customer support messages sent via WhatsApp, email, or in-app support.
- Device & Technical Identifiers: IP address, device model, operating system version, app version, network status, and unique device tokens used for push notifications.
3 How We Use Your Information
We process your data for legitimate business operations, including:
- Order Fulfillment: Processing purchase orders, generating proforma invoices, and coordinating courier logistics for parts delivery.
- Authentication & Account Security: Providing secure OTP login verification via SMS or WhatsApp Business API.
- Transactional Notifications: Sending automated dispatch alerts, order status updates, and invoice copies.
- Customer & Technical Support: Responding to parts inquiries, catalog fitment questions, and after-sales service.
- App Performance & Reliability: Monitoring app crash reports, diagnosing server bottlenecks, and optimizing UI performance.
- Regulatory Compliance: Complying with statutory tax, GST, and financial reporting obligations in India.
4 App Permissions (Android App)
To provide specific features in our Android Application, the app may request the following permissions:
- Internet & Network State: Required to communicate with our cloud inventory servers, fetch live stock levels, and place orders.
- Notifications: Used to deliver critical order status updates, dispatch tracking, and price/stock notifications.
- Storage / Camera (Optional): Only requested if you choose to attach product photos or tax documents for dealer verification or support tickets.
We do not access or collect personal photos, contacts, call logs, or background location without your explicit knowledge and consent.
5 Sharing & Disclosure of Information
We do not sell, rent, or trade your personal or business data to third-party advertisers. Data is only shared with trusted service providers strictly necessary to deliver our services:
- Logistics & Courier Partners: Delivery address and contact phone numbers provided to shipping partners to deliver physical goods.
- Communication Gateways: Meta/WhatsApp Business API and SMS gateways for OTP and order alerts.
- Legal & Statutory Authorities: When required by Indian law, court order, or authorized government agencies.
6 Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures to protect your data:
- All network communications between the app/website and our servers are encrypted using HTTPS / TLS encryption.
- Database access is restricted to authorized personnel under strict access control protocols.
Retention: We retain dealer account details as long as the account remains active. Commercial and transactional invoices are retained for a minimum of 7 years in accordance with statutory Indian taxation and accounting requirements.
7 Your Rights & Account Deletion
You have full control over your personal information:
- Access & Correction: You can review or update your dealer contact details by logging into the portal or contacting support.
- Account & Data Deletion: You have the right to request deletion of your account and personal data. You can submit an account deletion request by emailing accounts@powerhaus.in or contacting us via our official support phone number.
8 Children's Privacy
Our platform and applications are B2B tools intended exclusively for adult automotive business owners, mechanics, and authorized dealers aged 18 and above. We do not knowingly collect personal data from minors.
9 Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations, platform features, or operational practices. When changes occur, the updated policy will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions, feedback, or data privacy requests, please reach out to us:
PowerHaus Automotive India Pvt Ltd
Ground Floor, 'SHEBA', #14, 4th Cross Rd, Vinayaka Nagar, Wilson Garden, Bengaluru, Karnataka 560027, India
📞 Phone: +91 9980999442 | ✉️ Email: accounts@powerhaus.in
🌐 Website: https://powerhaus.in
Last Updated: March 28, 2026